Below is the school’s complaint resolution procedures:
- Parents are to make formal complaints using the school’s communication book, or communicate to the class educator(s) via call or SMS.
- If a parent is not satisfied with a feedback from the Class Educator or there is a recurrence of complaint, he/she can request through the School’s Admin to see the Lead Monitors and HODs of the department involved.
- Where the above channels have been followed and the complaint has not been effectively resolved to parents’ satisfaction, the parent involved can then request to see the Director of the school.
Each procedure has a maximum time line of twenty -four (24) hours resolution period.